
My Interview with Jeff Herzog, Founder & CEO of ZOG Digital and iCrossing, By Heather Smith
ZOG Digital founder and CEO, Jeff Herzog, is so passionate about digital marketing, he’s created not one, but two companies dedicated to helping businesses accelerate and optimize their online presence. The first, iCrossing, is a company he started in 1998, now with 18 global offices and was purchased by Hearst Media in 2010 for $325 million. The second, ZOG Digital, is a search and social marketing company, whose client roster already include Prince Sports, Fiesta Bowl, Bvlgari, and Allstate.
Herzog is an award-winning innovator, entrepreneur, and expert in the digital marketing field. He gave me a look back on his professional experiences and how ZOG Digital fits in with the ever-evolving digital marketing industry.
Heather: Jeff, lets start off hearing your vision for ZOG Digital.
Our focus is search and social – which is how people think and how people connect. Today, we are pioneering social media optimization (SMO) and performance-driven social campaigns (tracked through our proprietary analytics suite), akin to what we did with search marketing over a decade ago. Our leadership has incredible experience working for more than 50 Fortune 500 clients and our solutions solve most business challenges. Our strategies are derived from insight using big data primarily from Google, Facebook, and Twitter, and our creative and paid media teams round out a powerhouse offering.
The vision for ZOG Digital also extends to our internal team and what happens in our offices everyday. Our company culture is based on simplicity and execution excellence, and teammates are encouraged to make the most of themselves as individuals. I want to work with partners who want to do more than just a great job at the office – I also want them to do a great job at life.
Heather: That’s quite interesting, but let’s take a look back – what initially got you interested in digital marketing?
Jeff: As a kid, I always loved technology and imagined how it would shape the future. I loved the movie War Games and was quick to use Internet service provider CompuServe, when the “Internet” appeared across screens in left-to-right characters. But it wasn’t until I discovered search engines in the mid-‘90s that I thought of the marketing tie-in. Then I quickly realized that search results would have the ability to shape the perception of all things we know.
Heather: How did iCrossing get started?
Jeff: After many years living in NYC and working on Wall Street, I moved out west, and immediately wanted to build my own Internet company. I brainstormed a new type of business, one that complemented search engines, helping other businesses gain vital visibility on what was to become the most valuable real estate of our generation – the first page of Google.
In 1998, two years before Google was Google, I employed people with passion for digital marketing and those who wanted to create something “big.” One interesting set of facts is that the iCrossing brand started with the names “Access It All,” “Shop It All,” “Internet Crossing,” and “International Crossing.”
Heather: I’m sure you experienced challenges, how did you overcome them?
Jeff: Like all businesses, we faced significant challenges. The key to overcoming them is sticking to a solid plan, being experts in your field, and by maintaining a relentless pursuit of your goals, no matter how tough the situation. It’s when the times get tough I believe “I swing my hardest.”
Heather: Why did you grow iCrossing beyond Search Engine Optimization?
Jeff: Marketing success cannot be defined by a first-page ranking alone. When potential customers visit your site, you need to engage them to convert. Having other agencies do this work wouldn’t produce the same result, so, quite simply, we needed to build out our offering.
To accomplish this, I wrote and executed a “manifesto” outlining my vision for the space and how our company through acquisitions would best position itself. Piece by piece, year after year through 2008, we worked to accomplish these goals. By the end of my decade run as CEO of iCrossing, we broke through $100 million in annual revenue and had a solid brand in the space – investors were ready for an exit and the company was ultimately sold to Hearst Media in 2010.
Heather: So what made you decide to build another business in the digital marketing world with ZOG Digital?
Jeff: Digital marketing has always been my passion. Given how fast the industry moves, the new opportunities with social media, and the amount of dollars that remain in traditional marketing versus digital, I must say I still consider the industry in an early stage. I love all things digital – whether it’s my phone, online shopping, searching or social networking. Bottom line, I’m a passionate entrepreneur – the spirit of building a business just doesn’t go away.
Heather: What are the biggest key factors to building a successful business?
Jeff: Get the right people on your team – people who are passionate about your company and how they will make it successful. Establish a compelling environment of challenges with clearly defined individuals, team members, and company goals. After goals are met – celebrate – and then raise “the bar.” Promote the same thing for personal and professional growth.
Heather: Thanks Jeff for your time today.
Jeff: Namaste.